Frequently Asked Questions

Everything you need to know about our gourmet treats and delivery.

How do you ensure the freshness of your food products?

All Demel products are prepared in small batches and shipped in temperature-controlled, vacuum-sealed packaging to ensure they arrive at your door in peak condition.

What are your shipping rates and delivery times?

We offer standard and express shipping. Standard delivery typically takes 3-5 business days, while express orders arrive within 1-2 business days. Shipping costs are calculated at checkout based on your location.

Do you offer options for specific dietary requirements?

Yes, we provide a variety of products that are gluten-free, vegan, and nut-free. You can use our website filters to browse items that meet your specific dietary needs.

What is your return policy for perishable items?

Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.

Can I track my order once it has been shipped?

Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.