Returns & Exchanges

At Demel, we take pride in the artisanal quality of our confections; however, due to the perishable nature of our food products, we can only accept returns for items that arrive damaged or incorrect. Please contact our concierge within 48 hours of delivery to initiate a resolution for any quality concerns.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please carefully examine your package for any signs of transit damage or discrepancies in the items received.

• 2.
  Document Issues

  Take clear photographs of the damaged packaging and the specific product issue to help our quality assurance team process your claim quickly.

• 3.
  Contact Support

  Email our customer service department with your order number and the attached photos to request a replacement or store credit.

• 4.
  Await Verification

  Our team will review your request within 24 business hours and provide instructions on disposal or return shipping if deemed necessary.